Warranty
All products sold by Health + Sleep Australia are covered by a 5 year structure warranty.
Specific Warranty.
Healthy + Sleep Australia covers all furniture whether it be fully assembled or Ready to assemble against defects in materials, manufacture or workmanship for
5 Years on all structures
2 Years on all Foam (under foam support)
2 Years on all Leathers and Soft Fabrics Used.
Customer acknowledges that the goods are for household use and any commercial, institutional, rental trade or other non household use voids this warranty. Defects must be reported or claimed within 7 to 10 days of noticing. Issues that are left un reported can cause further damage.
The structural warranty does not cover
· Damage caused as a result of Incorrect assembly
· Misuse, neglect or abuse of the goods
· Damage caused from Improper storage
· Any use of toxic cleaning products that are not specifically
· Recommended for its type.
· Metal actions, mechanisms and electric motors.
· Transportation costs
· Fair wear and tear
· Non reported issues that have escalated from minor to major
· Transportation costs for goods picked up from store or warehouse.
Scope of Warranty
- Unless deemed a MAJOR fault, this Warranty covers all parts and materials of the Product found to be defective in manufacturing or materials during the applicable Warranty Period.
- The remedies offered under this Warranty are available only to the original purchaser (or beneficiary) of a Product and are not transferrable.
- Where a “Major Defect” in the Product occurs within the first 12 months of a Warranty Period, we will at your option, replace the Product or repair it or provide a refund for the faulty product.
- Where a defect in the Product is identified within the Warranty Period which:
a. does not constitute a Major Defect; or
b. is a Major Defect which is identified after the first 12 months of the Warranty Period.
we will at our option, replace the Product, repair the Product or provide you with a refund.
- A Major Defect occurs when:
a. the Product would not have been acquired by a reasonable consumer fully aware of the nature and extent of the defect; or
b. the Product departs in a significant respect from any description, sample or model; or
c. the Product is substantially unfit for purpose and cannot be easily remedied within a reasonable time; or
d. the Product is unsafe.
Scuff marks, fabric pilling, loose stitching, tears to dust covers & small tears, softening of foam, generally will not constitute a Major Defect under this Warranty.
- Healthy + Sleep Australia liability under this Warranty does not extend to:
a. damage, failure, fading, or deterioration (of the whole of the Product or its components) caused by normal wear & tear; or
b. damage (including corrosion) caused by improper use, assembly, placement, storage care or maintenance, including damage caused by failing to adhere to care instructions. (See Healthy + Sleep Australia correct product care, correct care is essential to claims made against the warranty)
c. damage caused in circumstances where the Product has been used commercially or in a manner which is greater than, or exceptional to normal domestic use; or
d. breakage or damage to glass table tops or mirrors; or
e. damage caused by Acts of God; or
f. defects in Products sold “As Is” which have been brought to your attention prior to purchase.
- Notwithstanding any other wording on your Tax Invoice, the applicable Warranty Period for both the Structure and covering of Products sold “As Is are as follows”:
a. for those sold for less than $250, a period of 3 months.
b. for those sold between $250 and $500, a period of 6 months.
c. all other products have a 12 month warranty.
Mattresses
All mattresses have their own warranties as specified on mattress label. Soiled mattresses cannot be inspected or returned due to O.H.S regulations. Mattresses must be turned and rotated on a regular basis, and regular vacuuming and steam cleaning combined with use of mattress protector is recommended. Transport charges applicable for returns after 12 months.
Proof of purchase
When seeking a refund, exchange or to repair a product that you have purchased from Healthy + Sleep Australia, you must provide us with proof of your purchase. Proof of purchase includes:
• Tax Invoice.
• Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient proof of purchase.
• Finance documentation.
Whilst Health + Sleep Australia will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds
All REFUNDS MUST BE AUTHORISED
- Your original tax invoice or receipt is the best form of proof of purchase.
• Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card.
• Refunds are only available to the customer whose personal details are noted on the tax invoice.
• Refunds will not be available for the purchase of gift cards OR a change of mind.
• Gift cards are not redeemable for cash.
• Please return any and all accessories and manuals supplied with product returned.
• When a refund is authorised by Health + Sleep Australia for a “major defect” and the claim falls outside of the warranty period an amount for fair use will be applied and deducted from the refund amount, transportation charges also apply.
